Himanshu Patni

  A chatbot is a computer program that simulates and processes human conversations, allowing humans to interact with digital devices and give them a human-like conversation experience. Furthermore, chatbots can be rudimentary programs that answer a simple query with a single-line response, or sophisticated digital assistants that learn and evolve with the help of AI to deliver increasing levels of personalization as they gather and process information. Moreover, with chatbots, businesses can scale, personalize, and be proactive all at the same time which is an important differentiator. For instance, when relying solely on humans, businesses can serve a limited number of people at one time. To be cost-effective, human-powered businesses are forced to focus on standardized models and are limited in their proactive and personalized outreach capabilities. Whereas chatbots are computer programs that can communicate with thousands of customers without any delay. Therefore, chatbots can s...