Himanshu Patni

  Generative AI (GenAI) is the latest game-changer in business, and customer service is where it’s really shining. Whether you’re looking to provide lightning-fast support or just hoping your customers won’t hang up mid-call, GenAI in customer service is revolutionizing how companies interact with their customers. But, like picking the right pizza toppings, choosing the perfect GenAI model can be a bit overwhelming. After all, not all models are created equal—just like pineapple on pizza isn’t for everyone (but no judgment here). Let’s break down how to choose the best GenAI customer care model that suits your needs without turning your customer service into a science experiment. Understanding GenAI in Customer Service GenAI for customer service is basically your shiny, super-smart AI friend who can handle customer queries faster than you can say "hold, please." These advanced AI models can understand customer questions, whip up a human-like response in real-time, and...

In an era where customer experience (CX) is paramount, businesses are increasingly turning to automation to streamline their operations and enhance interactions. Quiq, a leader in conversational AI, stands at the forefront of automating customer service, offering businesses the tools they need to deliver personalized, efficient, and scalable customer support. This article delves into how Quiq's AI-driven solutions are reshaping customer service, empowering organizations to meet evolving customer expectations while driving operational efficiency. Join Free Webinar - Automating Customer Service with Quiq The Shift Towards Automated Customer Service Customer service has evolved significantly over the past decade, driven by digital transformation, changing consumer behaviors, and technological advancements. Traditional methods of customer service, which heavily relied on human agents, often struggled with high volumes, long wait times, and inconsistent responses. With the rise of...