Healthcare Chatbots Market Report - Industry Size and Global Share 2021: Business Expansion Strategies, Growth Dynamics, Opportunities and Challenges Forecast to 2027
The global Healthcare Chatbots Market is expected to reach the market valuation of US$ 967.7 million by 2027 expanding at a reasonable CAGR of 21.56% during the forecast period (2021-2027) from US$ 183.3 billion in 2019. The surging prevalence of chronic disease coupled with the rising aging population globally is resulting in the demand for the chatbot in the healthcare sector. As per the National council of aging, approximately 80% of the older adults have at least one chronic disease and about 95% of the healthcare costs in America are attributed to chronic disease.
The various factors driving the Healthcare Chatbots Market
include the proliferating internet penetration coupled with the adoption of
smartphones. According to GSMA, there are now over 10.22 Billion mobile
connections worldwide and approximately 41.54% population was using the
internet in 2015, which increased to around 63% in 2020. Moreover, around
48.53% of the global population have smartphones. Therefore, the number of
smartphone users globally increased from 2.5 billion in 2016 to 3.5 billion in
2020. Moreover, the need for chatbots owing to several benefits such as time
savings, no requirement for visiting healthcare facility every time for
appointment and symptom check, etc. acts as the growth catalyst to the market.
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A rise in the government spending in healthcare
coupled with the healthcare organization’s spending for the adoption of
robotics technologies are some of the factors, due to which the market of the
healthcare chatbot is witnessing an uptick. In a survey, it was found that approximately
90% of the healthcare facilities in the United States will use AI and chatbots
to save lives and improve their quality of care by 2025. Furthermore, the COVID
pandemic has outburst the installation of chatbots in healthcare facilities.
Numerous hospitals have adopted the chatbots platform for information. Also, end-users
traction for the chatbot due to the fear of the virus and the government’s
announcement of the lockdown has positively impacted the market. Also, the launch of new solutions and
services and the end-users traction towards that is intensifying the market
growth of the healthcare chatbot.
Based on components type, the market is fragmented
into software and services. The software
segment dominated the market in 2019 accounted for 81.9% and is anticipated to
maintain its dominance during the forecast period owing to the launch of numerous
software by the prominent players in the market. Also, the new software is
being installed across healthcare facilities due to which the market share of
the software segment is emerging.
Based on the deployment type, the market is
fragmented into the on-premise and on-cloud segment. The on-cloud segment
grabbed the major market share and accounted for 69.7% in 2019 and is
anticipated to maintain its dominance during the forecast period as well. The
market share for the cloud deployment is promulgating owing to the benefits
such as hassle-free integrations along with multiple channels, the solution
comes up with multiple plans depending on the usage and requirement, etc., However,
the on-premise segment is expected to register a growth of 19.7% during the
forthcoming years.
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The application areas of the healthcare chatbots are
Medical Triage, Customer Service and Administration, Mental Health, Health and
Fitness, Patient Engagement and Others (Clinical Trials, Medical Reminder,
Chatbot in Research, Chatbots in Medical Procedures). The medical triage
segment dominated the market and grabbed 37.8% in 2019. However, the mental health segment is
expected to witness the highest growth rate in the coming years due to the
surging number of patients with mental illness and other neuron related
disorder.
Based on end-user, the market is
fragmented into Patients,
Providers, Payers, and others. The patients'
segment dominated the market and generated revenue of US$ 104.5 million in 2019
owing to the surging prevalence of communicable disease and patients’
preference for the on-line consult, symptom check, and other processes due to
the fear of infections. However, the provider segment is expected to witness a
CAGR of 20% during 2021-27.
Additionally, the report provides detailed
initiatives that are being taken in the field of healthcare chatbot. The market
is classified into distinct regions including North America (the U.S and
Canada), Europe (Germany, France, Spain, Italy, and United Kingdom),
Asia-Pacific (China, Japan, India, Australia, and South Korea), Middle East,
and Africa (Saudi Arabia and UAE), Latin America (Mexico, and Brazil). North
America dominated the market and generated revenue of US$ 41.6 million in 2019
owing to the rising geriatric population which prefers the use of chatbots for
time savings, hectic schedules, etc. As per the United States Census Bureau,
the people of 65+ age would outpace the number of children and reach 23.4% by
2034. However, Asia-Pacific is anticipated to witness the highest
CAGR during the forecast period.
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Baidu, Sensely, Ada Digital Health Ltd, Babylon
Health, Tencent, Health Tap, Infermedica,
Buoy Health, Your.MD (Healthily) and Woebot Labs are some of the prominent
players operating in the global healthcare chatbots market. Several M&A’s
along with partnerships have been undertaken by these players to develop healthcare
chatbot.
Global Healthcare Chatbots Market Segmentation
Market Insight, by Components Type
- Software
- Service
Market Insight, by Deployment
- On-Premise
- On-Cloud
Market Insight, by Application
- Medical Triage
- Customer Service and Administration
- Mental Health
- Health and Fitness
- Patient Engagement
- Others (Clinical Trials, Medical Reminder, Chatbot in
Research, Chatbots in Medical Procedures)
Market Insight, by End-User
- Patients
- Providers
- Payers
- Others
Market Insight, by Region
- North America
- United States
- Canada
- Rest of North America
- Europe
- France
- Germany
- Italy
- Spain
- United Kingdom
- Rest of Europe
- Asia-Pacific
- China
- Japan
- India
- Australia
- South Korea
- Rest of Asia-Pacific
- The Middle East and Africa
- UAE
- Saudi Arabia
- Rest of the Middle East and Africa
- Latin America
- UAE
- Saudi
- Rest of Latin America
Top Company Profiles
- Baidu
- Sensely
- Ada Digital Health Ltd
- Babylon Health
- Tencent
- HealthTap
- Infermedica
- Buoy Health
- Your.MD (Healthily)
- Woebot Labs
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Labels: Healthcare Chatbots Market
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