Global Self
Service Technology Market is
anticipated to reach the market valuation of US$ 56.8 billion by 2026 expanding
at a reasonable CAGR of 10.7% in the course of the forecasted period
(2020-2026) from US$ 26.6 billion in 2019. The advancement in Information
and Communication Technology (ICT) has remarkably transformed the facets of
interaction that takes place between the service providers and customers,
resulting in improved service standards. Service providers have successfully
introduced a technology-enabled mechanism in the form of Self-Service
Technologies (SSTs) to provide convenient services to their customers in attaining
better productivity and satisfaction. Moreover, the purpose aims to put forward
the customer to access services by means of modern and convenient channels.
ATM, online banking, mobile banking, and self-check-in machines at airports,
online shopping, online bill payment etc. are some of the Self-Service
technologies that have become popular amongst the customers. With the growth of
multi-channel marketing, combinations of Self-Service Technologies are being
used by the companies to deliver flawless customer services in major sectors
including Hospitality, healthcare, Consumer goods, banking and financials and
retail among others. 77% of US consumers consider “valuing my time” as the most
critical part of good customer service.
Further, about 73% out of 526 shoppers
surveyed said they prefer retail self-service technologies, such as
self-checkout, over-engaging with store associates, etc. As per Oracle, on an
average, guests using digital key rates a hotel 7 points higher than key card
guests. Also, 84% of guests are likely to use digital keys again. Furthermore,
94% of business travelers and 80% of leisure travelers have expressed their
interest in using mobile guest apps or smartphones to request service. With the
adoption of self-service technology, the hotels' industry can empower their
digital-savvy guests with a more convenient and personalized experience, it may
further help the company to reduce human error and operational load. The
food Chain sector is also experimenting with kiosks during the past few years.
McDonald’s reported a 30% increase in the average check-in size when customers
ordered from a kiosk. It is also said that a seven-second reduction in service
times in fast-food restaurants could increase the company’s market share by
1-3%.
Based on the product category, the global
self-service technology market is segmented into vending machines, ATM and
kiosks. In 2019, the ATM segment dominated the market, however, the Kiosks
segment is expected to witness the highest CAGR growth of 14.1% during the
analyzed period. Vending machine product category is further bifurcated into
the beverage, candy, snacks, gumball, cigarette, and specialized product vending
machines. Candy vending machine-generated revenue of US$ 991.59 million by
2026. Global Self-service ATM segment is
further bifurcated into the conventional, brown label, white-label, smart ATM
and cash dispenser. In 2019, Brown Label ATM generated revenue of US$ 6,447.24
million. Smart ATM segment is expected to witness the highest CAGR growth of
14.8%. Based on the kiosk product category, the market is bifurcated into the
photo, DVD, ticketing, HR& Employment, patient self-service, information providing
and banking and financial kiosks. The banking & Financial kiosks segment is
expected to witness the highest CAGR of 16.5% during the forecast period.
Additionally, for better investigation and
penetration of self-service technology, the report gives an in-detailed
analysis of self-service technologies adoption across the world. The market is
classified into distinct regions and countries including North America, Europe,
Asia-Pacific and Rest of the World. In 2019, Asia Pacific dominated the self-service
technology market with a market share of 34.5%. Being one of the matured
markets, increasing disposable income, surging demand for urbanization and
economic development along with changing lifestyles has driven the adoption of
self-service technology in Europe. Some of the major companies profiled in the
global self-service technology market are Azkoyen
Group, Kiosk Information System, Crane Corp, Fujitsu, IBM, Glory Ltd, Vendrite,
Embross, NCR Corporation, Beta Automations. These players consistently
aim to focus on product launches, innovations, M&A among others to
strengthen their presence in the market.
Global Self Service Technology Market
Segmentation
Market Insight, by Product Type
Vending Machine
Automated Teller Machine
Kiosks
Market Insights, by Vending Machine Product
Category
Beverage
Candy
Snacks
Gumball
Cigarette
Specialized
Market Insights, by ATM Product Category
Conventional
Brown Label
White Label
Smart ATM
Cash Dispenser
Market Insights, by Kiosks Product Category
Photo
DVD
Ticketing
HR& Employment
Patient Self Service
Information Providing
Banking & Financial
Market Insight, by Solution Type
Deployment
Managed Services
Market Insight, by Region
North America Self
Service Technology Market
United States
Canada
Rest of North America
Europe Self Service Technology Market
Russia
Germany
UK
France
Spain
Italy
Rest of Europe
Asia Pacific Self Service Technology Market
China
Japan
India
South Korea
Singapore
Malaysia
Rest of Asia-Pacific
Rest of World Self Service Technology Market
Top Company Profiles
Azkoyen Group
Kiosk Information System
Crane Corp
Fujitsu
IBM
Glory Ltd.
Embross
NCR Corporation
UMI understands that you may
have your own business need, hence we also provide fully customized solutions
to clients. The Global Self
Service Technology market can be customized to the country level or any
other market segment.
Contact Us
UnivDatos Market
Insights (UMI)
Email: sales@univdatos.com